We take your privacy seriously and will only use your personal information to respond to your inquiries and provide the services you request from us. We will never sell your information or share it with third parties unless required by law. Any information you provide to us will be securely stored and only accessible to authorized personnel. By submitting your information, you consent to our use and storage of your data as outlined in this policy.

Our website address is https://swimscottsdale.com.

At Swim Scottsdale, we are committed to protecting your privacy. This Privacy Policy applies to our website and governs data collection, processing, and usage practices. By using our website and social networks, you consent to the data practices described in this policy.

Information we collect

We collect personal information such as name, email address, phone number, address, location and information regarding our sales and contract. This information is collected when you sign up for our services or contact us through our website and lead forms in Meta Ads and Google ad networks and messages through our social networks such as Instagram, Facebook, YouTube and also Messages sent via SMS, FB Messanger, Instagram Message, Email and WhatsApp. We also collect usage data such as browser type, device type, IP address, and other usage statistics. Also we are collecting these information through our live chat service provider, brevo (Formerly sendinblue), CDN, DNS and Security service provider Cloudflare, Squareup.com, Google Tag Manager, Google Analytics, Google search console.

How we use your information

We use your personal information to provide our services, communicate with you, and improve our services. We may also use your information to send promotional offers, newsletters, or other marketing materials. We do not sell, trade, or rent your personal information to third parties.

We use usage data to monitor and improve the performance of our website and mobile applications. We also use cookies to improve your experience on our website and mobile applications.

Data security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, theft, or loss. However, we cannot guarantee that your information will always be secure. If we become aware of a data breach, we will notify you and take steps to mitigate the breach.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Where is your data sent

Visitor comments may be checked through an automated spam detection service. We use Google Analytics, Google Tag Manager, Cloudflare, Square for invoices, billing, and CRM, Twilio, Live support (Live Chat) from LiveSupportBot.com, OpenAI, Google Cloud, AWS, Brevo (formerly SendinBlue) for sales lead management and transactional and marketing email service, Pusher, OneSignal, WPMU DEV, Smush, our hosting service provider, and backup storage services. Furthermore, we use squareup.com for managing contracts, invoices, and payment processing. This means that information such as names, addresses, mobile numbers, emails, and all details included in invoices and payments will be stored and processed by Square. SquareUp’s privacy policy can be found here.

Additionally, when you use the live chat feature or contact our bot through our social network channels, including but not limited to Instagram, Facebook, WhatsApp, Telegram, and Google Business Messages, we utilize services from LiveSupportBot.com, OpenAI, and Google Dialogflow. Your data may be processed through these services to facilitate and enhance our communication and support capabilities. LiveSupportBot.com’s privacy policy can be found here.

Smush sends images to the WPMU DEV servers to optimize them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is. It is not stored on the WPMU DEV servers.

Smush, Hummingbird, and WPMU DEV use the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors, including IPs, UA, referrer, Location and ISP info of site visitors for 7 days. Files and images served by the CDN may be stored and served from countries other than your own. Stackpath’s privacy policy can be found here.

We may use AI-driven services to enhance our communication and service delivery. Your data, including personal and interaction details, may be processed by AI tools to improve user experience. These services operate under strict confidentiality and data protection standards.

Our service providers include, but are not limited to, the aforementioned companies. As a nature of our service, we may share and save the necessary data through these partners to ensure efficient and secure management of our services.

Third-Party Data Handling

We do not share your personal data (e.g., name, email address, phone number) with third parties, affiliates, or partners.

As mentioned, we use various service providers, including social network accounts like Instagram, Facebook, WhatsApp, our email service provider, live chat support, OpenAI for our AI chatbot, our data center, and our invoicing system. Your data may be stored on these platforms when shared through these channels (e.g., WhatsApp messages, live chat interactions, payment processing). These data are securely stored, adhering to strict confidentiality and data protection standards. We do not share your data with any service provider for their purposes.

Data retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you would like us to delete your personal information, please contact us at info [at] swimscottsdale.com.

Changes to this policy

We reserve the right to update this Privacy Policy at any time without prior notice. We will post any changes to this policy on our website.

Contact us

If you have any questions or concerns about this Privacy Policy, please contact us at info [at] swimscottsdale.com.