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FAQ

FAQ

FAQ

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Frequently Asked QuestionsHave Questions? We Have Answers!

Looking for more information on our swimming lessons? We are always available to answer your questions! You can contact us by phone or text at (480) 553-3084, or message us on WhatsApp. We're also active on social media, so feel free to reach out to us on Facebook and Instagram. We're here to help you take the first step towards a lifetime of swimming enjoyment!
0123456789001234567890WATER FITNESS INSTRUCTORS
0123456789001234567890PROFESSIONAL SWIMMERS
012345678900123456789001234567890                     +SATISFIED CLIENTS
0123456789001234567890                     +YEARS IN BUSINESS
Where do your swimming lessons take place?

Our swimming lessons take place in our customers’ pools or community pools in the North Scottsdale, Paradise Valley, and North Phoenix areas.

What is your cancellation policy?

We require a minimum of 24 hours notice for cancellations or rescheduling of lessons. Failure to provide sufficient notice may result in a fee.

How do I know which level of swimming lessons to sign up for?

Our instructors will assess your current swimming ability during the first lesson and recommend a suitable level based on your skills and goals.

How can I pay for my swimming lessons?

We accept payment by credit card or Venmo, and payment is due at the time of booking.

What should I expect during my first swimming lesson?

During your first lesson, our instructors will assess your current swimming ability and work with you to set goals and develop a customized lesson plan. You will also learn basic water safety skills and become comfortable in the water.

What if I am not satisfied with my swimming lessons?

We strive to provide the highest quality instruction and ensure customer satisfaction. If you are not completely satisfied with your lessons, please let us know and we will work with you to make it right.

What is your refund policy if I'm not satisfied with the classes or if you can't provide the service I requested?

At Swim Scottsdale, we want all of our clients to be completely satisfied with our swimming lessons. If for any reason you are not happy with the classes or we are unable to provide the requested service, we offer a full refund for the cost of all remaining lessons. Your satisfaction is our top priority, and we are committed to ensuring that you have a positive experience with us.

How far in advance do I need to book my swimming lessons?

We recommend booking your lessons at least one week in advance to ensure availability, but we may be able to accommodate last-minute requests depending on instructor availability.

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Free Consultation with Parnaz

Are you interested in learning more about our private swim lessons or have questions about how we can help you or your child become a confident swimmer? Schedule a free consultation call with our founder, Parnaz, to discuss your goals and needs. Parnaz is a highly experienced swim instructor who will guide you through the process and ensure a personalized approach. Contact us now to book your free consultation call.

Monday to Friday 10:00 to 17:00
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